Customer Service

100 % Guarantee

Allen’s Flowers guarantees that your Floral Arrangement and Gift Basket order will be fresh and beautiful . If you are not satisfied contact us by E-mail (Contact@allenflowers.com ) or by calling our Customer Care Center at (210 ) 734-6441.

Substitution Policy:

In order to get your delivery to the recipient on time , we follow these guidelines :

If we are out of a particular product (e.g., specific Basket, Flower , ribbon etc..) a similar product of equal or greater value may be substituted. The look and feel of our products featured will remain the same with careful attention given to overall shape, size, and style combinations.